Frequently Asked Questions
Welcome to the OnSRRunner FAQ section. Here you'll find answers to the most common questions about our products and services.
1. What shipping options are available?
We offer standard shipping to the United States, Canada, Australia, and other international locations. Delivery times vary by region:
- United States & Canada: 5-10 business days
- Australia: 4-9 business days
- International: 6-13 business days
2. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order status through the provided tracking link.
3. What is your return policy?
We offer free returns within 60 days of purchase. Please refer to our Return & Refund Policy for more details.
4. How do I initiate a return?
To initiate a return, please contact our support team at support@onsrunner.com or call us at +1 323-922-3463. Provide your order number and reason for the return, and we will guide you through the process.
5. Are there any products that cannot be returned?
Custom or personalized items may not be eligible for return. Please check the product description or contact our support team for more information.
6. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All payment options are available at checkout.
7. How do I contact customer support?
You can reach our customer support team via:
- Email: support@onsrunner.com
- Phone: +1 323-922-3463
8. Do you offer international shipping?
Yes, we ship to most countries worldwide. Delivery times vary based on the destination.
9. Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible at support@onsrunner.com or +1 323-922-3463. We will do our best to accommodate your request before the order is processed.
10. Where are you located?
We are based in the United States. For more information, please visit our Contact Us page.
If you have any other questions, feel free to contact us!