Return & Refund Policy

Return & Refund Policy

At OnSRunner, we strive to ensure your complete satisfaction with every purchase. If you're not entirely satisfied, we're here to help.

Returns

  • Eligibility:

    • Products must be returned within 60 days of the purchase date.
    • Items must be in their original condition, unused, and with all original packaging.

  • Non-Returnable Items:

    • Custom or personalized products

How to Initiate a Return

  1. Contact Us:

    • Email: support@onsrunner.com
    • Phone: +1 323-922-3463
    • Provide your order number and reason for the return.

  2. Prepare Your Return:

    • Ensure the item is securely packaged.
    • Include the original receipt or proof of purchase.

  3. Ship the Item:

    • We will provide you with a return shipping label if applicable.
    • Ship the item back to us using the provided instructions.

Refunds

  • Processing Time:

    • Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund within 7 business days.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.

  • Partial Refunds:

    • Partial refunds may be granted if items are returned damaged, used, or not in original condition.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@onsrunner.com or +1 323-922-3463.

Shipping Costs for Returns

  • Free Returns: We offer free return shipping within 60 days of purchase.
  • International Returns: Customers are responsible for return shipping costs for international orders unless the return is due to our error.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us at support@onsrunner.com.

Contact Us

For more information or assistance with your return, please contact us: